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Import your catalog
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Conversational AI that guides your customers through the purchasing process
Humanize your e-commerce, boost sales, and build loyalty by deploying conversational experiences.
Conversational AI to boost your e-commerce business
Your customers have grown accustomed to natural language searches online.
They expect contextual, accurate answers and advice, as if they were talking to a salesperson in a store...or to ChatGPT.
However, visitors have yet to find a similar experience on today's e-commerce sites. This absence of such an experience creates frustration, slows down purchasing decisions, and negatively affects brand or store loyalty.
Conversational AI that guides every visitor through the purchasing process
Humanize your e-commerce
It's a fluid conversation, like the ones you might have with the best sales advisors in a store, that transforms a simple visit into a unique experience for each customer.
Increase your conversions
We remove barriers to purchase by understanding complex requests, assisting in exploring suitable products, and providing the right advice to help customers make the right choice. Conversation transforms a hesitant visitor into a convinced buyer.
Reduces frustration
Provide answers to your customers by giving them the opportunity to express themselves and be understood. This will greatly reduce their frustration. Your NPS will increase, your customers will be satisfied, and they will become more loyal.
Personalized responses for every customer
Just as they would with a salesperson in a store, each visitor can ask questions, share their background, and explain their selection criteria.
Sensefuel Conversation guides visitors, clarifies their needs, suggests products that best suit their desires, and provides expert advice.
Conversational AI that understands the ins and outs of business
Our AI Sales Assistants suggest products that are most likely to convert visitors into buyers.
They align with each customer's specific needs and preferences, highlight your sales strategy, and respect your brand identity.
Secure conversational AI that respects your data
Our AI Sales Assistants do not use personal data.
Your other data will only be used to serve your own needs. Our models are segregated and unique to each customer.
We also guarantee that the LLMs used do not use your data to improve themselves.
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Quickly deploy your conversational AI on your e-commerce site
Integrate the AI Sales Assistant anywhere on your site in just a few clicks. Place it on your product pages, home page, and more.
Our pre-packaged experiences incorporate UX best practices and can be deployed by simply copying and pasting a tag. They are also customizable to suit your brand requirements.
Create an AI sales assistant that reflects your brand
Our AI Sales Assistants guide your customers toward making a purchase by turning a search into a conversation.
Our exclusive deep learning engine, coupled with generative AI technology, enables you to provide innovative shopping experiences that combine request comprehension with commercial insight.
The responses provided to your customers are backed by your business expertise, brand image, and desired tone of voice.
Compatible with your e-commerce environment
Magento, Salesforce, SAP Hybris, Prestashop, Shopify…
Regardless of the marketplace platform or custom solution you use, Sensefuel is natively compatible and works seamlessly with all languages and technologies, without any limitations.
Deploy your conversational AI in no time
Whatever the size of your team, it’s easy to get started and get results, fast. Sensefuel works out of the box with minimum configuration and no need for an IT project.
Insert the Sensefuel tag
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Start seeing the results
Step 03.
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Contact us!
If you'd like a demonstration of the platform, access to APis documentation or the conditions of our partner program, please use the attached form!
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Discover Sensefuel's other features
e-commerce search
Offer a responsive, relevant and hyper-personalized search experience that guides each customer towards purchase.
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e-commerce recommendation
Recommend the right products for each customer's needs, context, and sales strategy throughout the buying process.
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e-commerce browsing
Take your art of merchandising to the next level and control the display of your products on your website pages.
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Your questions about Sensefuel's conversational AI ?
What is conversational AI for e-commerce ?
An e-commerce conversational AI (or AI Sales Assistant) is an advanced artificial intelligence technology that allows shoppers to interact with an e-commerce site using natural language. Acting as a true virtual sales advisor, it engages with visitors to analyze their complex needs, answer their product questions, and guide them to the most suitable items in your catalog.
What are the benefits of conversational AI for e-commerce ?
Integrating a conversational assistant offers major benefits:
Tailored support: It greets and assists shoppers at every stage of their decision-making process, just like in a physical store.
Enhanced product discovery: It highlights relevant or lesser-known items from the catalog that meet a specific need.
Hyper-personalization: It tailors its advice, tone, and suggestions based on the user’s preferences and your sales strategy.
Reduced friction: It instantly addresses any doubts or hesitations that might prevent a purchase.
Direct increase in conversion: It turns casual browsers into committed buyers and boosts the conversion rate.
How does conversational search differ from a traditional search engine ?
A traditional search engine requires users to formulate their queries using keywords (e.g., “short blue dress”). Conversational search allows users to express their needs naturally, whether they are complex or based on the context of use (e.g., “I’m looking for an elegant outfit for an outdoor wedding in June that isn’t too hot”). The AI decodes the context, asks clarifying questions if necessary, and recommends a refined selection of products.
What are the main features of Sensefuel's conversational AI ?
The Sensefuel conversational AI agent combines advanced capabilities designed for commerce:
Natural Language Processing (NLP): Understanding of complex requests, nuances, and usage contexts.
Guided questioning & disambiguation: Ability to ask questions to refine the customer’s search.
Real-time product recommendations: Product suggestions directly integrated into the conversation thread.
Integration of brand expertise: Strict alignment with your brand identity, tone, and sales strategy.
Session-based behavioral analysis: Takes the user’s browsing journey into account to tailor the conversation.
How does Sensefuel's conversational AI differ from a chatbot or a generic AI agent ?
Unlike a traditional chatbot, which follows predefined scenarios or answers support questions, and a generic AI agent, which is unfamiliar with your product catalog or business objectives, Sensefuel’s conversational AI is specifically designed for e-commerce.
It understands purchasing intent, asks questions to clarify the customer’s needs when necessary, and then recommends the most relevant products while taking into account the visitor’s context, your product catalog, your sales strategy, and your brand identity. Powered by our proprietary AI, the Commerce Deep Learning engine, and enhanced by generative AI, it acts as a true digital sales advisor: it helps each customer find the right solution while maximizing the chances of conversion.
How does Sensefuel's conversational AI agent understand visitors' purchasing intentions ?
The AI agent relies on a combination of natural language processing (NLP) and behavioral analysis of user sessions (digital body language). By interpreting the phrases entered by the visitor and observing the filters, clicks, or categories previously viewed, the AI accurately identifies the intended use, the estimated budget, and the buyer’s priority criteria.
How does Sensefuel's conversational AI agent personalize its product recommendations ?
The AI agent does not display a generic list of products. Instead, it cross-references the criteria expressed in the conversation with the visitor’s behavioral signals during their visits. The suggestions offered during the dialogue are immediately recalculated in real time to present the items that best match both the context of use and the buyer’s individual preferences.
How does conversational AI in e-commerce help visitors find the right product ?
It eliminates the complexity of searching through a vast or technical catalog. Rather than forcing the user to navigate through dozens of category pages and filters, AI allows the customer to describe what they’re looking for in their own words. It preselects the ideal products, explains why they meet the customer’s needs, and facilitates quick decision-making.
How does conversational AI in e-commerce improve conversion rates ?
Shopping cart abandonment and bounce rates often result from a lack of guidance or uncertainty about choosing the right product. By providing instant, expert, and personalized assistance, conversational AI reassures the shopper, addresses their hesitations, and guides them through the process of adding items to their cart. The result: an engaging experience that turns purchase intent into an actual sale.
Is conversational AI for e-commerce capable of understanding natural language ?
Yes, exactly. It is designed to analyze human language in all its diversity: complete sentences, colloquial expressions, everyday jargon, vague queries, and typos. Visitors don’t need to adapt to the catalog’s vocabulary—the AI translates their words into specific product search criteria.