Supporting your skills development
Our highly experienced support and customer success teams have a thorough understanding of the business of online sales. They are always on hand to offer guidance and help your teams realise the full potential of our solutions.
From the beginning of the relationship, a CSM is dedicated to you. They will answer all your questions and provide guidance as you export your product catalogue.
A complete tour of our control console, tailored to your requirements, is provided to your e-merchandisers by your CSM.
Our support team answers your questions and helps your employees to use the control console on a daily basis. With a focus on customer service, the team is highly responsive: the average time to process a request is 50% less than the average for the software market. (Source: Zendesk)
Establish milestones, track your performance
Your CSM will review your sales performance regularly. They will provide you with a clear picture of the actions you can take to optimise your KPIs, based on your search conversion rates, navigation, customer behaviours and sector benchmarking.
Bringing your integration projects together
We provide the best experts to help your IT teams ensure the quality and timescales of your systems integration projects (CRM, DMP, PIM, ERP etc).
In “project mode”, your CSM becomes your point of contact at Sensefuel, co-ordinating and applying their business expertise and understanding to your specific requirements. They will steer the project alongside you.
Our product experts arrange training for your technical teams to ensure the smooth implementation of our multiple APIs.
Our teams are here to help you carry out all of your integrations, whether that’s CRM, DMP, analytics, mobile apps, or other.