Just one goal: your success

Optimising your sales performance is our obsession. That’s why we provide a Customer Success Manager (CSM) to meet the individual needs of every one of our customers.

Available and at your service, your search and conversion expert will ensure that you make the best use of our solutions on your sites and applications.

Helping you create the best experience for customers

Our UX experts love to dream up the most immersive and impactful search experiences. At your request they will create a unique customer journey to present your products in the best possible way, in perfect harmony with your brand.

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Our publications, just for you!
La recherche vocale dans l'e-commerce État des lieux & perspectives de cette révolution
E-BOOK Voice Search in e-commerce. A view of the current situation and future of this new revolution

In this white paperSensefuel provides you with accurate indicators about the state of the voice search market and explains how important it is to take into account its impact on your e-commerce operation in order to fully understand this revolution!

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Supporting your skills development

Our highly experienced support and customer success teams have a thorough understanding of the business of online sales. They are always on hand to offer guidance and help your teams realise the full potential of our solutions.

Activation du layer

Activation Layer

From the beginning of the relationship, a CSM is dedicated to you. They will answer all your questions and provide guidance as you export your product catalogue.

Onboarding

Onboarding

A complete tour of our control console, tailored to your requirements, is provided to your e-merchandisers by your CSM.

Support

Support

Our support team answers your questions and helps your employees to use the control console on a daily basis. With a focus on customer service, the team is highly responsive: the average time to process a request is 50% less than the average for the software market. (Source: Zendesk)

Establish milestones, track your performance

Your CSM will review your sales performance regularly. They will provide you with a clear picture of the actions you can take to optimise your KPIs, based on your search conversion rates, navigation, customer behaviours and sector benchmarking.

Bringing your integration projects together

We provide the best experts to help your IT teams ensure the quality and timescales of your systems integration projects (CRM, DMP, PIM, ERP etc).

Mode Projet

Projet mode

In “project mode”, your CSM becomes your point of contact at Sensefuel, co-ordinating and applying their business expertise and understanding to your specific requirements. They will steer the project alongside you.

Formation

Training

Our product experts arrange training for your technical teams to ensure the smooth implementation of our multiple APIs.

Expertise

Expertise

Our teams are here to help you carry out all of your integrations, whether that’s CRM, DMP, analytics, mobile apps, or other.

E-commerce is in our DNA!

Find out how Sensefuel can help you optimise your sales and serve your customers better.

e-merchandiseurs

A powerful console

Designed by and for e-merchants, find out how our controls let you apply your skill to your business.

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Blog

Hundreds of articles and new posts each week to inspire and encourage you as you improve the sales performance of your e-commerce sites.(Only in French for the moment.)

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