Just one goal: your success
Optimising your sales performance is our obsession. That’s why we provide a Customer Success Manager (CSM) to meet the individual needs of every one of our customers.
Available and at your service, your search and conversion expert will ensure that you make the best use of our solutions on your sites and applications.
Helping you create the best experience for customers
Our UX experts love to dream up the most immersive and impactful search experiences. At your request they will create a unique customer journey to present your products in the best possible way, in perfect harmony with your brand.
In this white paper, Sensefuel provides you with accurate indicators about the state of the voice search market and explains how important it is to take into account its impact on your e-commerce operation in order to fully understand this revolution!
Supporting your skills development
Our highly experienced support and customer success teams have a thorough understanding of the business of online sales. They are always on hand to offer guidance and help your teams realise the full potential of our solutions.
Activation Layer
From the beginning of the relationship, a CSM is dedicated to you. They will answer all your questions and provide guidance as you export your product catalogue.
Onboarding
A complete tour of our control console, tailored to your requirements, is provided to your e-merchandisers by your CSM.
Support
Our support team answers your questions and helps your employees to use the control console on a daily basis. With a focus on customer service, the team is highly responsive: the average time to process a request is 50% less than the average for the software market. (Source: Zendesk)
Establish milestones, track your performance
Your CSM will review your sales performance regularly. They will provide you with a clear picture of the actions you can take to optimise your KPIs, based on your search conversion rates, navigation, customer behaviours and sector benchmarking.
Bringing your integration projects together
We provide the best experts to help your IT teams ensure the quality and timescales of your systems integration projects (CRM, DMP, PIM, ERP etc).
Projet mode
In “project mode”, your CSM becomes your point of contact at Sensefuel, co-ordinating and applying their business expertise and understanding to your specific requirements. They will steer the project alongside you.
Training
Our product experts arrange training for your technical teams to ensure the smooth implementation of our multiple APIs.
Expertise
Our teams are here to help you carry out all of your integrations, whether that’s CRM, DMP, analytics, mobile apps, or other.
A powerful console
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